Privacy Policy

Velquest ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our affiliate program.

Data Controller: Velquest is the data controller responsible for your personal data under this policy.

Contact Information: For privacy-related inquiries, contact us at [email protected].

2.1 Registration Data:

• Full name
• Email address
• Phone number (Malaysian affiliates)
• Country/location information
• Preferred payout method
• PayPal email address (if applicable)

2.2 Verification Documents:

• RM10 deposit proof (Malaysian affiliates)
• Bank account or payment method verification

2.3 Automatically Collected Data:

• IP address and location data
• Browser and device information
• Website usage patterns
• Referral tracking data

3.1 Primary Purposes:

• Managing your affiliate account and registration
• Processing commission payments
• Tracking referrals and sales performance
• Providing customer support
• Complying with legal obligations

3.2 Secondary Purposes (with consent):

• Sending program updates and announcements
• Marketing communications about new opportunities
• Performance analytics and program improvement

3.3 Legal Basis: We process your data based on contract performance, legal compliance, legitimate business interests, and your consent where applicable.

4.1 We DO NOT sell your personal data to third parties.

4.2 Limited Sharing: We may share your data with:

• Payment processors (TNG, banks, PayPal) for commission payments
• Service providers who assist with program operations
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) under confidentiality

4.3 International Transfers: For international affiliates, data may be transferred to countries with adequate protection levels or under appropriate safeguards.

5.1 Security Measures: We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of sensitive data
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

5.2 Data Breach: In case of a data breach affecting your rights, we will notify relevant authorities and affected individuals as required by law.

7.1 Retention Periods:

• Account data: Retained while your account is active plus 7 years for legal compliance
• Transaction records: 7 years for tax and legal purposes
• Marketing communications: Until you unsubscribe or object
• Website analytics: 2 years maximum

7.2 Deletion: We securely delete or anonymize data when retention is no longer necessary.

8.1 Cookies: We use essential cookies for website functionality and affiliate tracking.

8.2 Analytics: We may use analytics tools to improve our services (you can opt out).

8.3 Affiliate Tracking: We use cookies and tracking technologies to attribute referrals and calculate commissions.

8.4 Control: You can control cookies through your browser settings, but some features may not work properly.

9.1 Policy Updates: We may update this policy occasionally. Changes will be posted on our website with the revised date.

9.2 Significant Changes: We'll notify you by email for material changes affecting your rights.

9.3 Contact Information:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry"
• Response Time: Within 30 days as required by PDPA